Supply chain logistic company ArcBest® announced Wednesday that it has won the Quest for Quality Award in three separate categories, as selected by readers of Logistics Management. These awards have been regarded as the gold standard for customer satisfaction and performance excellence in the transportation and logistics industry.
ArcBest less-than-truckload carrier ABF Freight® was recognized as a top National LTL Carrier for the sixth year, after receiving the award five times in the last decade. ArcBest was also honored in the categories of Household & High Value Goods and Intermodal Marketing Company.
“We are honored to be recognized for our relentless focus on our customers, especially after a very challenging year for everyone,” said Judy R. McReynolds, ArcBest chairman, president and CEO. “Our relationships with our customers are built on trust, and our people are dedicated to finding a way to get the job done no matter what. Winning these awards is a testament to that commitment.”
To determine award eligibility, Logistics Management readers rate carriers, third-party logistics (3PL) service providers and U.S. port operators strictly on the basis of service quality. Shippers vote in the genre of services they use and for the providers that they believe have best delivered on quality service in those specific niches. This year, over 4,100 ballots were cast.
“Quest for Quality Awards are unique in our market because the winners are determined by our readers — the buyers of logistics and transportation services who put these carriers and service providers to work on a daily basis all over the world,” said Michael Levans, Group Editorial Director of Peerless Media, LLC., the publisher of Logistics Management.
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