In 2014, Shelly York began her journey as a hearing care professional in Louisiana. Three years later, York and her husband moved to Little Rock, and fully invested in hearing care as Miracle-Ear franchise owners. York, with experience as a hearing care provider, and her husband with experience as a business owner, made a strong team. After two years, the couple expanded from their first Miracle-Ear location on Chenal Parkway in Little Rock with a service center in Morrilton. After the pandemic hit, the Yorks felt the weight of the world on their shoulders as small business owners. However, with York passionate about helping people and thriving in problem-solving environments, the couple opened their third location in Hot Springs. York wants to help people who suffer from hearing loss throughout the entire state. In efficiently facilitating their dreams, the Yorks partnered with Miracle-Ear Midwest, which is based in Missouri. Together, they hope to bring the Miracle-Ear difference to all of Arkansas.